Addessa Assist
Customer Care & Support
We're committed to providing excellent service from the moment you shop to years after your purchase.
Sales & General Inquiry
Call the nearest Addessa Branch
Delivery & Installation
Call your purchasing branch or main service hotline.
After-Sales/Warrantys
Addessa Appliance Service Center
Safety Advisory
Protect Yourself from Scams!Be vigilant, especially when dealing with online transactions and installment plans.
Addessa will NEVER ask you for sensitive information or unsolicited upfront fees.
Three Red Flags to Watch Out For
For select appliances and furniture, our expert technicians offer professional installation.
Do not share your passwords,One-Time Passwords (OTPs), orfull credit/debit card detailsvia email, text, or social media. We will not ask for your password to process a transaction.
Beware of individuals contacting you via phone or social media claiming your loan/application is approved but only if you pay a fee or click a suspicious link.
Action:Verify their identity by calling your purchasing Addessa Branch directly using the official number listed on our website or the branch storefront.
What to Do if You Suspect Fraud
Do NOT Pay or Click
Immediately cease communication with the suspected scammer.
Document Everything
Take screenshots of all messages, texts, or emails.
Report to Addessa
Call or visit your nearest Addessa branch or the main office immediately to report the incident.
Report to Authorities
For serious scams, report to the PNP Anti-Cybercrime Group (ACG) or the National Bureau of Investigation (NBI).
Frequently Asked Questions
Shopping & Product Information
You can shop through our Addessa branches nationwide fromSan Jose Del Monte Bulacan - Aparri Cagayan.
Yes, we offer“Click & Collect”or store pickup options for select items and branches. Our team will confirm availability before pickup.
Promotions
Yes! Follow Addessa onFacebook,TikTok, andInstagramor visit ourPromospage for the latest sales and exclusive deals.
Yes. We offer0% installmentand flexible payment options through major credit cards and Addessa In-house installment.
Orders & Payments
We accept cash, credit/debit cards, online banking, e-wallets (GCash, Maya), and installment options viaAddessa Installment Kayang Kaya
Orders can be canceled or modified before processing or delivery by contacting ourCustomer Service or the branch where the purchase was made.
Shipping & Delivery
No, we only deliver to the following cities:
- Abra
- Apayao
- Bataan
- Batangas
- Benguet
- Bulacan
- Cagayan
- Caloocan
- Ifugao
- Ilocos Norte
- Ilocos Sur
- Isabela
- Kalinga
- Laguna
- La Union
- Mountain Province
- Nueva Ecija
- Nueva Vizcaya
- Pampanga
- Pangasinan
- Quezon City
- Tarlac
- Zambales
- Metro areas: 3-5 working days
- Provincial areas: 5-10 working days
Custom delivery schedules may apply during peak seasons.
Technical & Product Support
Yes, for select appliances such as air conditioners, washing machines, and refrigerators, installation services may be arranged upon purchase.